God bless AppleCare Support! Ok, I'm still unhappy with the local store, the corporation and the repair center, but the AppleCare Tech Support people are fabulous, wonderful, amazing, and they can work miracles. They've saved me so many times already.
My iMac has been working ok lately, but honestly I've been afraid to do anything significant in case it started acting up again. Just a few days ago I decided to start using it more seriously, and consequently ordered new software and a new external hard drive for storage (did I mention my Seagate backup drive is dying?) It all arrived yesterday late in the day. If I had been paying attention to my fate trends with the iMac, I should have known something was coming...
Before I had the chance to install the new backup drive, my child stepped on the surge protector, turning it off and consequently the iMac as well. I didn't think much about it last night, after all it's a reliable surge protector. When I tried to turn the iMac back on this morning, the iMac was dead. When I pressed the power button, I heard the fan start up, then nothing. Black screen.
So I called AppleCare, and they fixed it! Apparently the power had been "locked" on the iMac somehow, I didn't ask for specifics, but all you have to do in this case is:
- First disconnect the computer from the power source for 15 seconds.
- Plug it back in.
- Press and hold the Option, Command and R keys while you press the power button, then quickly press the P key as well.
- Continue to hold the Opt, Cmd, R and P keys until you hear the start up sound twice. That resets everything and voila! Tears are gone, you're back in business.
Have a happy day.
