Remember my favorite friends at the Apple Store at Flatiron Crossing? The ones who told me a bunch of incorrect things about the iMac and its software when selling it to me, who sold me a computer with a bad hard drive, who gave me attitude when I returned it for repair, who told me I should change the way I do things rather than make the computer work for me, and who theoretically fixed my broken computer? They broke it in the process of "repairing" it. Not only were they a day late in getting it fixed, according to an AppleCare Support diagnosis they either didn't replace my hardware sensor as they should when they replaced the hard drive, or they didn't hook it back up securely. There's a small chance that they simply replaced the bad hard drive with a hard drive that has a bad sensor, but that's "unlikely".

One good piece of news I can confirm for people living in northern Colorado - unbeknownst to the majority of AppleCare support folks, as helpful as they are, there is indeed an Authorized Apple Service Center (reseller too) in Fort Collins, Colorado. They're The Mac Shack, at 157 N College, on the west side between Mountain and Laporte Aves. I'll report back on their service when I get my iMac back from them. No more trucking all the way to Boulder or Broomfield! http://www.themacshack.net/

One other good piece of news I can in all honesty credit Apple with: the box the iMac comes in is nice and sturdy, and has withstood all this traveling around northern Colorado. Maybe that's what the $2000 was for, the hardware is crap but at least you can cart it around in a sturdy box to get it repaired frequently!