I promised to report back after The Mac Shack repaired my computer. Unfortunately, even though it's been a full week since I dropped it off for my 3-5 day repair, it's still not repaired. I left it there on Monday. I waited until Thursday to call, and they were just opening it at that point to see what might be wrong. I called Friday and they said they had ordered a new Logic Board from Apple, but Apple hadn't shipped it and it hadn't arrived Friday morning like they expected. Today is Monday, I called again and they said they had ordered the piece on Friday (not Thursday like they said before), but Apple didn't ship it. Apple's website doesn't say it's on backorder, so they don't know why it hasn't arrived yet. But I shouldn't worry, "Apple takes good care of their customers." Well, maybe some of their customers somewhere, but certainly not me!
What a complete and total waste of over $2000. I'll never make that mistake again. This was supposed to be my business computer, yet in the 6 weeks I've owned it, it's spent two weeks getting repaired, and I've spent numerous more wasted days either on the phone with AppleCare trying to fix the problems on it, or trying to find ways to make it do what the salesman said it would do. At this point, I've done just enough work on it to make my clients want more from it (the videos with iMovie), but then it's been broken long enough that my clients are upset I can't finish their projects. Apple's crap is making me look bad to my own clients and hurting my business, financially and my reputation.



reply on Apple
I am so sorry the new store is not any better than the old one.. did you go video editing shopping this weekend? There must be something out their in Microsoft or Adobe world that would work as good. Can you tell the FC store that you just want your money back instead of waiting around for it to be fixed since you are losing business?
Bill Um
I still maintain that you should send Apple Care a detailed list of what happened, and include a bill for business and potential business lost. It may not make it happen but at least it will make a point. cc the president of the company- not just of the stores you have delt with..
Oh and I would definately demand my money back, plus gas get to and from stores numerous times.
I am looking at Dell laptops! Man have prices dropped. I can buy a better than I have now system for $650 which is $200 that I paid for this one! Unbelievable.