The Apple Story: It Just Keeps Getting Worse

I promised to report back after The Mac Shack repaired my computer. Unfortunately, even though it's been a full week since I dropped it off for my 3-5 day repair, it's still not repaired. I left it there on Monday. I waited until Thursday to call, and they were just opening it at that point to see what might be wrong. I called Friday and they said they had ordered a new Logic Board from Apple, but Apple hadn't shipped it and it hadn't arrived Friday morning like they expected. Today is Monday, I called again and they said they had ordered the piece on Friday (not Thursday like they said before), but Apple didn't ship it. Apple's website doesn't say it's on backorder, so they don't know why it hasn't arrived yet. But I shouldn't worry, "Apple takes good care of their customers." Well, maybe some of their customers somewhere, but certainly not me!

What a complete and total waste of over $2000. I'll never make that mistake again. This was supposed to be my business computer, yet in the 6 weeks I've owned it, it's spent two weeks getting repaired, and I've spent numerous more wasted days either on the phone with AppleCare trying to fix the problems on it, or trying to find ways to make it do what the salesman said it would do. At this point, I've done just enough work on it to make my clients want more from it (the videos with iMovie), but then it's been broken long enough that my clients are upset I can't finish their projects. Apple's crap is making me look bad to my own clients and hurting my business, financially and my reputation.