Social Media

Getting more visibility on Twitter

Social media is rapidly becoming every bit as important as having a website, in some cases even more important. Social media is all about people interacting with their personal networks online, through such sites as Facebook, Twitter, and Google+. People are talking, and they're probably talking about you and your business, which is why it's important to harness the power of social media. I'll be writing more about all of these soon, stay tuned for more articles about social media in the coming weeks.

In the meantime, if you're new to all this, it can easily become overwhelming. Here are a few resources for learning how to master Twitter:

  1. If you haven't figured it out yet, Twitter can be found here: http://twitter.com. Go create an account and start tweeting!
  2. The book, Twitter for Good: Change the World One Tweet at a Time by Claire Diaz Ortiz. While this was written for non-profit and fundraising organizations, it is applicable to any organization. This is a great place to start.
  3. Once you've mastered the basics, the next step is to figure out how to get more followers. http://twittertoolsbook.com/get-more-twitter-followers-ethically/
  4. "Going Viral" is how you get an exponential amount of exposure. http://twittertoolsbook.com/15-tactics-for-going-viral-on-twitter/

Happy tweeting!


Facebook in Marketing

 Facebook is better used as a customer-loyalty program, not a customer acquisition program. Some interesting facts:

  • 84% of a typical brand's Facebook fans are existing customers
  • Only 117 brands have over 1,000,000 fans
  • Visits to an average website of a Fortune 100 company is down 23% from last year
  • Facebook fan counts of major brands are 10 to 100 times higher than their websites' monthly unique visitor counts
  • 52% of US Americans have Facebook accounts (even my dad!), 11% have Twitter accounts, and only 4% have geo-location accounts

What does this mean? Facebook needs to be an integral part of your online marketing plan, targeted at maintaining loyalty with your fans. Stay in touch with the people you know, get their feedback, reward them, but don't plan on Facebook getting you lots of new customers. Some, yes, but it's more useful at keeping the ones you have and increasing their loyalty.

http://adage.com/article/digital/brands-facebook-a-loyalty-program/229561/